Welcome to Viora Collective (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website, vioracollective.com.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
1. Information We Collect
We may collect the following types of information when you use our website:
Personal Information
Name
Email address
Phone number
Billing address
Shipping address
Payment information
Account login information
Non-Personal Information
IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Cookies and tracking information
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders
Provide customer support
Improve our products, services, and website
Send order confirmations, updates, and notifications
Respond to your questions and requests
Detect and prevent fraud, abuse, and unauthorized activities
Personalize your shopping experience
Send promotional offers and marketing communications, where permitted and with your consent
Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website are processed using secure third-party payment gateways. Viora Collective does not store your complete credit card, debit card, or banking information on our servers.
Payment service providers may collect and process your payment information in accordance with their own privacy policies and security practices.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
Improve website functionality
Remember your preferences
Understand and analyze website traffic
Improve and personalize your experience
Measure the effectiveness of advertising and marketing campaigns
You may disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the website.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business and provide our services, including:
Shipping and logistics partners
Payment gateway and payment service providers
Website hosting and technology providers
Marketing, advertising, and analytics providers
Government authorities, regulators, or law-enforcement agencies where required by applicable law
We expect third-party service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
7. Marketing Communications
Where permitted and with your consent where required, we may send you promotional emails, SMS messages, or other marketing communications about our products, offers, and services.
You may opt out of marketing communications at any time by:
Using the unsubscribe option provided in our emails; or
Contacting us directly using the details provided below.
Please note that you may still receive essential communications relating to your orders, transactions, or account.
8. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
Viora Collective is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child without appropriate parental or guardian consent, we will take reasonable steps to delete the information.
10. Your Privacy Rights
Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to certain processing of your information
Withdraw consent where processing is based on consent
Request a copy of your personal information
To exercise any applicable rights, please contact us using the contact information below. We may need to verify your identity before processing certain requests.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
Fulfill orders and provide our services
Maintain business and customer records
Meet legal, accounting, and regulatory requirements
Resolve disputes and complaints
Prevent fraud and misuse
Enforce our agreements and policies
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
Any updates will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically.
Your continued use of our website after any changes are posted constitutes your acceptance of the updated Privacy Policy, where permitted by applicable law.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Viora Collective
Website: vioracollective.com
Email: support@vioracollective.com
Contact Page: vioracollective.com/contact-us
Thank you for trusting Viora Collective.
