At Viora Collective, we aim to provide our customers with a smooth and satisfactory shopping experience. We understand that circumstances may change, and therefore offer the following cancellation and refund guidelines:

• Order Cancellation: Cancellation requests will be considered only if submitted within 7 days of placing the order. However, cancellation may not be possible once the order has been confirmed with the vendor/merchant or the shipping process has already started.
• Non-Cancellable Items: Orders for perishable products, including flowers, food items, and other similar goods, cannot be cancelled. However, a refund or replacement may be considered if the customer can establish that the product received was defective or of unacceptable quality.
• Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please contact our Customer Service Team within 7 days of receiving the order. The complaint may be subject to verification and confirmation by the respective merchant/vendor before a refund or replacement is approved.
• Product Not as Described: If the product received differs significantly from its description or images on our website, or does not meet the stated specifications, please contact our Customer Service Team within 7 days of delivery. After reviewing the complaint, we will determine the appropriate resolution.
• Manufacturer Warranty: For products covered by a manufacturer’s warranty, customers should contact the respective manufacturer or authorised service centre directly for warranty-related claims.
• Refund Processing: Once a refund has been approved by Viora Collective, the applicable refund amount will generally be processed within 3–5 business days. The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

For any cancellation, return, replacement, or refund-related assistance, please contact our Customer Service Team with your order details.